Warranty & After-Sales
3-Year Warranty, With a Clear RMA Path
Every Fibertrixa module ships with a 3-year warranty and free technical support. This page explains what is covered, what is not, and how to open a claim without guesswork.
What is covered
The warranty covers manufacturing defects, dead-on-arrival units and performance failures under normal use within the warranty period.
- 3 years from the shipment date unless the order states otherwise
- Dead-on-arrival and manufacturing defects
- Performance failure under normal operating conditions
- Free technical support during diagnosis
What is not covered
Standard exclusions apply. Final exclusions are stated in the order terms.
- Physical damage, drops or connector damage
- Improper handling, installation or storage
- Unauthorized repair or modification
- Use outside the datasheet conditions
How to open a claim
Contact us before returning any unit. We will confirm the issue and issue an RMA number with return instructions.
- 1. Email the order or invoice number, model, serial number and quantity.
- 2. Describe the issue and attach photos or diagnostic logs.
- 3. We troubleshoot and confirm whether an RMA is needed.
- 4. Return the unit with the RMA number; we inspect and agree on repair, replacement or credit.
Response and resolution
We aim to acknowledge warranty claims within one business day. Resolution time depends on the diagnosis, stock and the agreed RMA terms.
Frequently asked questions
▸How long is the warranty?
3 years from the shipment date unless the order states otherwise.
▸What is covered?
Manufacturing defects, dead-on-arrival units and performance failures under normal use.
▸What is not covered?
Physical damage, improper handling, unauthorized repair or modification, and use outside the datasheet conditions.
▸Do I need an RMA number?
Yes. Contact us before returning any unit. We will issue an RMA number and return instructions.
Related pages
Last updated: 2026-10-27